The ShipA2Z Process

It all starts at $1/box

Before we bring you on board, we'll have a thorough phone conversation or an in-person meeting to understand more about your company. We deal with a large number of subscription-based businesses and are always willing to share what we've discovered works best for our customer base. We'll go through surplus inventory management, delivery alternatives, API integrations, and other subjects.

After we learn more about your business needs, we’ll set up your account and integrate your Cratejoy account or other preferred shopping cart. Since our software integrates with most shopping carts and marketplaces, this step takes place with no lag time, so you’ll be ready to get started in no time. We’ll also review your desired packing procedures, materials and boxes to ensure our process is customized according to your requirements.

A key difference between ShipA2Z and other fulfillment companies is the level of customer service that we maintain. Your dedicated Happiness Engineer will walk you through the software features and fulfillment processes to ensure you have full control over your account. We believe in working together to make the fulfillment process as seamless as possible – after all, nobody wants hiccups on either end!

We have developed an easy to follow timeline for each step in the process to ensure everything is received in time to meet your shipping date. Essentially, you will create a receiving in your account, so we have an idea of when the products will arrive at our warehouse to start assembling boxes. Once your boxes are shipped you’ll be able to track how much inventory remains and develop a plan for surplus inventory.

This is the fun part! Once we have all of your product in stock, we’ll double check that the inventory levels meet the volume of orders. You’ll receive three photos the day before we assemble boxes: One of all the products laid, another of the products presented in the box, and one more photo of the box closed. Once approved, full assembly will begin in time to meet your ship date. You’ll be able to track everything through your account, but your Happiness Engineer will also be communicating every step of the way for good measure.

As orders are processed during the course of each month, you’ll receive daily updates to flag errors in your account, e.g. out of stock orders and invalid addresses. Once your orders have been shipped, ShipA2Z software will alert your Cratejoy account or shopping cart to confirm each order has been sent to your customer or if it was undeliverable. Plus, a shipping confirmation email will be sent to the customer.